Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as either “the Company”, “We”, “Us”, or “Our”) refers to FAIRY TALE INNOVATIONS SDN. BHD. 202501050824 (1652232-K).
“Goods” refers to the event décor items, balloons, frames, gift boxes/bags, and other products offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to Fairy Tale Innovations Sdn. Bhd., accessible from https://fairytaleinnovations.online/
“You” means the individual accessing the Service, or the company or legal entity on whose behalf the individual is using the Service.
Shipping Coverage
We currently ship within Malaysia only. Orders placed from outside Malaysia will not be processed.
We deliver to all regions, including:
Peninsular Malaysia
Sabah
Sarawak
We aim to provide reliable and consistent delivery service across Malaysia.
Shipping Fees
We are pleased to offer free shipping on all orders, regardless of order value or delivery location within Malaysia.
There are:
No minimum spend requirements
No handling fees
No hidden charges
Processing & Delivery Time
All Orders are processed and shipped within 5–7 business days from the date of order confirmation.
Once your Order has been shipped, you will receive an email notification with tracking information (if applicable), allowing you to monitor your delivery status.
Please note that delays may occur due to:
Public holidays
Courier service interruptions
Weather conditions
Other unforeseen circumstances
Delivery Methods
Deliveries are handled by trusted courier and logistics partners selected at our discretion.
We deliver to:
Residential addresses
Commercial addresses
Industrial addresses
Please ensure that your shipping details are accurate and complete at checkout.
The Company is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delivery Issues & Reattempts
If a delivery attempt is unsuccessful due to recipient unavailability or restricted access, our courier partners may:
Make a reattempt, or
Contact you directly to arrange an alternative time or method.
Any unclaimed or repeatedly failed deliveries may be returned to us.
Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice.
Any changes will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding shipping, please contact us:
Company: FAIRY TALE INNOVATIONS SDN. BHD.
Registration No.: 202501050824 (1652232-K)
Email: fairytale_innovations@outlook.com / fairytale6738@gmail.com
Address: NO.216, Jalan Machang Bubok,
Taman Machang Bubok,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia